Ticket Kpis | SimJuno Documentation

Get time-ranged ticket KPIs (avg first response time, tickets handled, comment activity)

AuthorizationBearer

Bearer authentication of the form Bearer <token>, where token is your auth token.

fromdatetimeRequired

todatetimeRequired

Successful response

avgFirstResponseTimeSecondsdouble or null>=0

ticketsHandledinteger0-9007199254740991

commentsobject

400

Bad Request Error

401

Unauthorized Error

403

Forbidden Error

404

Not Found Error

500

Internal Server Error

1	const url = 'http://localhost:3001/v1/tickets/kpis?from=2024-01-15T09%3A30%3A00Z&to=2024-01-15T09%3A30%3A00Z';
2	const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};
3
4	try {
5	const response = await fetch(url, options);
6	const data = await response.json();
7	console.log(data);
8	} catch (error) {
9	console.error(error);
10	}

1	{
2	"avgFirstResponseTimeSeconds": 1.1,
3	"ticketsHandled": 1,
4	"comments": {
5	"total": 1,
6	"staff": 1,
7	"user": 1
8	}
9	}