SimJuno Docs

Get per-agent ticket KPIs (tickets handled, replies sent, avg first response time)

x-api-keystring

API key generated from the dashboard (Settings → API Keys).

fromdatetimeRequired

todatetimeRequired

Successful response

agentslist of objects

400

Bad Request Error

401

Unauthorized Error

403

Forbidden Error

404

Not Found Error

500

Internal Server Error

1	const url = 'https://api.simjuno.com/v1/tickets/agent-kpis?from=2024-01-15T09%3A30%3A00Z&to=2024-01-15T09%3A30%3A00Z';
2	const options = {method: 'GET', headers: {'x-api-key': '<apiKey>'}};
3
4	try {
5	const response = await fetch(url, options);
6	const data = await response.json();
7	console.log(data);
8	} catch (error) {
9	console.error(error);
10	}

1	{
2	"agents": [
3	{
4	"agentId": "string",
5	"name": "string",
6	"image": "string",
7	"role": "string",
8	"ticketsHandled": 1,
9	"messagesSent": 1,
10	"avgFirstResponseTimeSeconds": 1.1
11	}
12	]
13	}