Ticket Agent Kpis | SimJuno Documentation

Get per-agent ticket KPIs (tickets handled, replies sent, avg first response time)

AuthorizationBearer

Bearer authentication of the form Bearer <token>, where token is your auth token.

fromdatetimeRequired

todatetimeRequired

Successful response

agentslist of objects

400

Bad Request Error

401

Unauthorized Error

403

Forbidden Error

404

Not Found Error

500

Internal Server Error

1	const url = 'http://localhost:3001/v1/tickets/agent-kpis?from=2024-01-15T09%3A30%3A00Z&to=2024-01-15T09%3A30%3A00Z';
2	const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};
3
4	try {
5	const response = await fetch(url, options);
6	const data = await response.json();
7	console.log(data);
8	} catch (error) {
9	console.error(error);
10	}

1	{
2	"agents": [
3	{
4	"agentId": "string",
5	"name": "string",
6	"image": "string",
7	"role": "string",
8	"ticketsHandled": 1,
9	"messagesSent": 1,
10	"avgFirstResponseTimeSeconds": 1.1
11	}
12	]
13	}