Ticket Get | SimJuno Documentation

const url = 'http://localhost:3001/v1/tickets/id';
const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};
try {
  const response = await fetch(url, options);
  const data = await response.json();
  console.log(data);
} catch (error) {
  console.error(error);
}

{
  "ticket": {
    "ticket": {
      "id": "string",
      "subject": "string",
      "status": "open",
      "updated_at": "string",
      "created_at": "string"
    },
    "messages": [
      {
        "id": "string",
        "created_at": "string",
        "ticket_id": "string",
        "author_id": "string",
        "author_name": "string",
        "author_role": "string",
        "body": "string",
        "attachments": [
          {
            "file_name": "string",
            "file_url": "string",
            "mime_type": "string"
          }
        ],
        "is_internal_note": true
      }
    ],
    "internal_notes": [
      {
        "id": "string",
        "message": "string",
        "created_at": "string",
        "author_name": "string"
      }
    ]
  }
}

Get ticket by id

Authentication

AuthorizationBearer

Bearer authentication of the form Bearer <token>, where token is your auth token.

Path parameters

idstringRequired

Response

Successful response

ticketobject

Errors

400

Bad Request Error

401

Unauthorized Error

403

Forbidden Error

404

Not Found Error

500

Internal Server Error