SimJuno Docs

const url = 'https://api.simjuno.com/v1/tickets/id';
const options = {method: 'GET', headers: {'x-api-key': '<apiKey>'}};
try {
  const response = await fetch(url, options);
  const data = await response.json();
  console.log(data);
} catch (error) {
  console.error(error);
}

{
  "ticket": {
    "ticket": {
      "id": "string",
      "subject": "string",
      "status": "open",
      "updated_at": "string",
      "created_at": "string"
    },
    "messages": [
      {
        "id": "string",
        "created_at": "string",
        "ticket_id": "string",
        "author_id": "string",
        "author_name": "string",
        "author_role": "string",
        "body": "string",
        "attachments": [
          {
            "file_name": "string",
            "file_url": "string",
            "mime_type": "string"
          }
        ],
        "is_internal_note": true
      }
    ],
    "internal_notes": [
      {
        "id": "string",
        "message": "string",
        "created_at": "string",
        "author_name": "string"
      }
    ]
  }
}

Get ticket by id

Authentication

x-api-keystring

API key generated from the dashboard (Settings → API Keys).

Path parameters

idstringRequired

Response

Successful response

ticketobject

Errors

400

Bad Request Error

401

Unauthorized Error

403

Forbidden Error

404

Not Found Error

500

Internal Server Error

1	{
2	"ticket": {
3	"ticket": {
4	"id": "string",
5	"subject": "string",
6	"status": "open",
7	"updated_at": "string",
8	"created_at": "string"
9	},
10	"messages": [
11	{
12	"id": "string",
13	"created_at": "string",
14	"ticket_id": "string",
15	"author_id": "string",
16	"author_name": "string",
17	"author_role": "string",
18	"body": "string",
19	"attachments": [
20	{
21	"file_name": "string",
22	"file_url": "string",
23	"mime_type": "string"
24	}
25	],
26	"is_internal_note": true
27	}
28	],
29	"internal_notes": [
30	{
31	"id": "string",
32	"message": "string",
33	"created_at": "string",
34	"author_name": "string"
35	}
36	]
37	}
38	}